Terms of Service

1. Acceptance of Terms

By accessing our website at walkswiggleswags.com, submitting a new client application, or receiving services from Walks Wiggles & Wags ("we," "us," "our"), you ("client," "you") agree to be bound by these Terms of Service. If you do not agree, do not use our website or services.

These Terms apply to the website and the service relationship between you and Walks Wiggles & Wags. They work alongside any Pet Services Agreement you sign at or before your meet & greet — if there is a conflict, the signed Pet Services Agreement controls for service-specific terms.

2. Services

Walks Wiggles & Wags provides professional pet care services in Morris and Somerset Counties, New Jersey, including dog walking, pet sitting, overnight care, Bed & Breakfast care, daytime pet sitting, and drop-in visits.

All services are subject to availability. We reserve the right to decline or discontinue service to any client at our discretion, including but not limited to situations involving aggressive animals, unsafe home conditions, or non-payment.

Service begins only after:

• A completed new client application has been received and approved

• A meet & greet has been completed

• A signed Pet Services Agreement is on file

• Payment information has been provided

3. Membership Terms

Weekly Membership

Weekly Membership requires a repeating weekly schedule totaling at least $120 in visits per week. There is no membership fee — you pay only for visits at member rates. Membership rates apply to all visits on your standing schedule and to any additional visits you book.

Annual Membership

Annual Membership is a flat annual fee that provides member pricing and all member perks without a weekly minimum. The annual fee is non-refundable after 14 days from purchase. Member rates and perks are active for 12 months from the purchase date.

Occasional Care

Occasional Care is available without a standing schedule at $10 more per visit than member rates, subject to availability. Members hold scheduling priority over occasional care clients.

Membership cancellation

You may cancel your Weekly Membership at any time with two weeks' written notice. No cancellation fee applies. Your member rates and perks remain active during the notice period.

4. Scheduling and Cancellations

Scheduling

Visits are scheduled through our Time to Pet client portal or by contacting us directly. Standing membership schedules repeat automatically each week unless modified. Floating-schedule members must submit requested days by Thursday for the following week.

Visit cancellations

• 24 hours or more notice: Full credit applied to your current or next invoice

• Less than 24 hours notice: Full visit charge applies — your care team's day was planned around your visit

• One free late cancellation per year: Weekly and Annual members receive one waived late cancellation per calendar year, no questions asked

Slot Hold (membership pause)

Members may pause their schedule for up to 12 weeks per year by paying a Slot Hold fee of 30% of their weekly visit rate per week paused. This holds your scheduled days, your care team, and your priority status. The Slot Hold fee is waived for weeks during which you have an active travel care booking with Walks Wiggles & Wags.

Holiday scheduling

Holiday visits are subject to a $25 surcharge per visit. Weekly and Annual members receive priority access to holiday booking before availability opens to occasional care clients.

Surcharges

The following surcharges apply to all clients equally:

• Before 9 AM or after 5 PM: +$10 per visit

• Weekends: +$10 per visit

• Holidays: +$25 per visit

• Same-day requests: +$15 per visit

Cancellations by Walks Wiggles & Wags

We reserve the right to cancel or reschedule visits due to severe weather, unsafe conditions, or circumstances beyond our control. In these cases, no charge will apply and we will notify you as soon as possible. We will make every reasonable effort to provide backup coverage or alternative arrangements.

5. Payment

Payment is processed through Time to Pet. By providing payment information, you authorize Walks Wiggles & Wags to charge your payment method for all services rendered according to the rates in effect at the time of service.

• Invoices are generated weekly or at the frequency established in your Pet Services Agreement

• Payment is due within 7 days of invoice date unless otherwise agreed in writing

• Past-due accounts may result in suspension of services until the balance is paid

• Rates are subject to change with 30 days written notice to active clients

• Annual and Weekly members are protected from rate increases for the duration confirmed in writing at enrollment

6. Your Responsibilities

As a client of Walks Wiggles & Wags, you agree to:

• Provide accurate and complete information about your pets, including medical conditions, behavioral issues, and any history of aggression

• Ensure your pet is current on all required vaccinations and provide proof upon request

• Provide safe access to your home and ensure the environment is reasonably safe for our team members

• Notify us immediately of any changes to your pet's health, behavior, or medications

• Provide emergency contact information and authorize emergency veterinary care if we cannot reach you

• Ensure that any pets in the home during visits are disclosed — undisclosed animals may result in cancellation of the visit

7. Liability and Limitation of Liability

Please read this section carefully

This section limits what Walks Wiggles & Wags is legally responsible for. Understanding it before beginning service is important.

What we are responsible for

Walks Wiggles & Wags carries professional liability insurance and will take responsibility for damages directly caused by the proven negligence of our team members while performing services.

What we are not responsible for

• Pre-existing medical conditions, injuries, or illnesses in your pet that were not disclosed to us

• Injuries or illness arising from your pet's own behavior, including self-injury

• Property damage caused by your pet during a visit that is consistent with your pet's normal behavior

• Veterinary costs arising from pre-existing conditions or conditions unrelated to our care

• Losses caused by circumstances beyond our control including severe weather, natural disasters, or utility failures

• Theft, loss, or damage to your property unrelated to our care activities

Emergency veterinary care

If we cannot reach you in an emergency involving your pet, we will seek immediate veterinary care at your pet's designated veterinarian or the nearest emergency animal hospital. You authorize us to consent to emergency treatment on your behalf. You are responsible for all veterinary costs incurred.

Limitation of liability

To the maximum extent permitted by New Jersey law, our total liability to you for any claim arising from our services shall not exceed the total amount you paid us in the 30 days preceding the incident giving rise to the claim.

8. Pet Transportation (Pet Taxi)

Pet transportation services are available to established Weekly or Annual members only. By requesting transportation, you confirm that your pet is comfortable with vehicle travel, has no known history of vehicle-related anxiety or illness that could endanger themselves or our team members, and is properly leashed or secured for transport.

We are not responsible for injuries or illness arising from undisclosed conditions related to vehicle travel. Transportation rates are as published on our website and subject to applicable surcharges.

9. Custom Care Arrangements

Custom care plans — including live-in care, extended overnight arrangements, and multi-service engagements — are governed by the terms of the specific written agreement between you and Walks Wiggles & Wags for that engagement. These Terms of Service apply to the extent not superseded by that specific agreement.

10. Website Use

Our website is provided for informational purposes and to facilitate service requests. You agree not to:

• Use the website for any unlawful purpose

• Attempt to gain unauthorized access to any part of the website or our systems

• Reproduce, distribute, or commercially exploit any content from our website without written permission

• Submit false or misleading information through any form on our website

We reserve the right to modify or discontinue any part of our website at any time without notice.

11. Intellectual Property

All content on this website — including text, images, logos, visit reports, and photographs — is the property of Walks Wiggles & Wags or its content providers and is protected by copyright. Visit photos taken by our team remain the property of Walks Wiggles & Wags; we grant you a personal, non-commercial license to use photos of your own pets from your visit reports.

Client dogs and owners may appear in our marketing materials only with explicit written consent.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of New Jersey without regard to conflict of law principles. Any dispute arising from these Terms or our services shall be resolved in the courts of Morris County, New Jersey, and you consent to personal jurisdiction there.

Before initiating any legal proceeding, you agree to contact us in good faith to attempt to resolve the dispute informally at info@walkswiggleswags.com.

13. Changes to These Terms

We may update these Terms at any time. We will post the updated Terms on this page with a revised "Last updated" date. For material changes, we will notify active clients by email. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

14. Contact

Questions about these Terms:

Walks Wiggles & Wags
Morris & Somerset Counties, New Jersey
info@walkswiggleswags.com
(973) 216-0720