Our Policies
This page outlines our key policies so you always know what to expect. You’ll find details on our Arrival Window Policy, Cancellation Policy, Weather Guidelines, and Holiday & Peak Travel Policies. These keep our scheduling predictable, our team safe, and your pets well cared for year-round.
Arrival Window Policy
Walks Wiggles and Wags operates on a 2-hour arrival window for all scheduled visits. This window allows us to plan routes safely and reliably, especially during weather changes, traffic delays, multi-pet homes, and high-volume days. Below are our arrival guidelines:
1. Your visit will happen within the 2-hour window, not at an exact time.
2. We may arrive earlier or later in the window depending on the day.
3. We will contact you if we are running beyond the 2-hour window.
4. If your pet needs a very specific timing (e.g., medication), tell us in advance.
5. Mid-day (11–3) is the busiest part of our day.
6. If you’re home during the visit, please keep pets accessible.
7. Last-minute timing requests can’t always be guaranteed.
Cancellation Policy
We get it! Life happens, and we try to be as flexible as possible while still protecting our team’s time and schedule. Below are our cancellation policies for each of our services:
Dog Walking
• 48 hours’ notice - 100% credit for ad hoc clients.
• 24 hours’ notice - 100% credit for clients on a consistent weekly schedule.
Pet Sitting & Overnights
• 14+ days’ notice - 100% credit
• 7-13 days’ notice - 50% credit
• Less than 7 days - 0% credit
Pet Taxi
• 7+ days’ notice - 100% credit
• 3-6 days - 50% credit
• Less than 3 days - 0% credit
Holidays & Peak Travel Periods
• 30+ days’ notice - 100% credit
• 21–29 days - 50% credit
• Less than 21 days - 0% credit
Deposits
A 50% deposit is collected at booking for all Pet Sitting and Pet Taxi services.
Weather & Safety Conditions Policy
Walks Wiggles and Wags continues services in most weather conditions. We adjust visits only when safety becomes a concern for pets or walkers. Our goal is to keep everyone safe without disrupting your routine.
Extreme Heat
When temperatures or humidity reach dangerous levels, we may:
• Shorten outdoor time
• Walk in shaded or grassy areas
• Replace most of the visit with indoor play, enrichment, and cooling breaks
• Avoid pavement when temperatures can burn paws
We always complete the full visit time, even if part of it is indoors. We utilize a safety chart, courtesy of PetPlan Pet Insurance, to help determine the appropriate duration and safety of walks based on weather conditions (see below).*
Extreme Cold
When temperatures drop to unsafe levels, we may:
• Shorten outdoor time
• Use booties or sweaters if provided
• Focus on indoor play and mental stimulation
• Avoid icy or untreated walkways
Full visit time is still honored.
Heavy Rain, Thunderstorms & Unsafe Conditions
We walk during normal rain. We do not walk during:
• Lightning
• Thunderstorms
• High winds
• Tornado watches/warnings
In these conditions, we switch to indoor activity and bathroom breaks until it’s safe. If access to the home is unsafe (flooding, icy steps, etc.), we will notify you immediately.
Snow & Ice
School closures do not determine our operations. We continue services unless roads or walkways become unsafe for travel. We may:
• Delay or adjust visit times
• Shorten outdoor time
• Modify the route or switch walkers
• Cancel only when driving or home access is unsafe
Clients are responsible for clearing walkways, steps, and driveways so we can access the home safely.
If We Cancel
If weather forces us to cancel, client will not be charged and notified right away.
If Clients Cancel During Safe Conditions
Regular cancellation policies apply (see above).
2025 Holidays & Peak Travel Times
The dates below fill quickly, especially mid June-August and Christmas week through New Year’s day.
To protect availability for our year-round clients and ensure fair compensation for our walkers, the following holidays and peak weeks include a holiday surcharge per visit.
Easter Weekend
April 20 - 21
Mother’s Day
May 11
Memorial Day Weekend
May 23 - 26
Father’s Day
June 15
Independence Day Weekend
July 3 - 6
Labor Day Weekend
August 29 - September 1
Thanksgiving Week
November 26 - 28
Christmas Week through New Year’s Day
December 23 - January 1