Legal

Privacy Policy

Walks Wiggles & Wags · Last updated: July 2026 · Effective: July 2026

The short version

We collect information you give us to provide pet care services. We don't sell it. We store it in secure, professional platforms. You can ask us to delete it at any time. The full details are below.

1. Who We Are

Walks Wiggles & Wags is a pet care company operating in Morris and Somerset Counties, New Jersey. We provide dog walking, pet sitting, and overnight care services to families in our service area.

Business name: Walks Wiggles & Wags
Location: Morris & Somerset Counties, New Jersey
Contact:info@walkswiggleswags.com · (973) 216-0720

2. Information We Collect

Information you provide directly

  • Name, email address, and phone number

  • Home address and service location

  • Pet information — name, breed, age, medical needs, behavioral notes, feeding instructions, and emergency veterinary contact

  • Home access information — key codes, door codes, gate codes, and alarm codes stored in Time to Pet for service delivery

  • Emergency contact information

  • Payment information — processed securely by our payment processor; we do not store full card numbers

  • Communications — messages, texts, emails, and notes exchanged with our team

Information collected automatically

  • Website usage data via Google Analytics — pages visited, time on site, device type, browser, general location (city/region level)

  • Advertising interaction data via Meta Pixel — whether you clicked an ad before visiting our site, for ad performance measurement

  • Cookies — small files placed on your device by our website and third-party tools. See Section 7 for details.

Information from service delivery

  • GPS visit data — location tracking during visits for verification purposes

  • Visit photos and reports — sent to you after each visit and stored in Time to Pet

  • Visit history and scheduling records

3. How We Use Your Information

  • To provide, schedule, and document pet care services

  • To communicate with you about your account, visits, and schedule

  • To send visit reports and photos after each service

  • To process payments for services rendered

  • To contact you via text message when you have provided consent (see Section 8)

  • To respond to inquiries submitted through our website or application form

  • To measure website and advertising performance via Google Analytics and Meta Pixel

  • To comply with legal obligations

  • To protect the safety of your pets, your home, and our team

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

4. Home Access Information

Special notice regarding key codes and alarm codes

We store home access information — including key codes, door codes, gate codes, and alarm codes — in Time to Pet, our professional pet care software. This information is accessed only by team members assigned to your care, is protected by Time to Pet's security infrastructure, and is deleted upon request or account closure. We never share home access information with third parties outside of service delivery.

If you have concerns about stored access information, contact us at info@walkswiggleswags.com and we will remove it immediately.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only as follows:

Service providers who process data on our behalf

Other disclosures

  • Legal requirements — we may disclose information if required by law, court order, or to protect the safety of persons or animals

  • Business transfer — if the business is sold or transferred, client records may transfer to the new owner with notice provided to affected clients

6. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Specifically:

  • Active client records — retained for the duration of our service relationship

  • Inactive client records — retained for up to three years after last service

  • Payment records — retained for seven years as required by tax law

  • Home access information — deleted upon request or within 30 days of account closure

  • Visit photos and GPS data — retained in Time to Pet per their data retention policy

7. Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

  • Essential cookies — required for the website to function. Cannot be disabled.

  • Analytics cookies — Google Analytics uses cookies to track website usage. You can opt out via Google's opt-out tool.

  • Advertising cookies — Meta Pixel places cookies to measure ad performance. You can manage these via Facebook Ad Preferences.

A cookie consent banner on our website allows you to accept or decline non-essential cookies when you first visit.

8. Text Message Communications (TCPA)

We send text messages only to clients who have provided explicit written consent. By opting in, you consent to receive text messages from Walks Wiggles & Wags at the phone number provided regarding scheduling, services, visit updates, and account-related communication.

  • Message and data rates may apply

  • Message frequency varies based on your service schedule

  • Reply STOP at any time to opt out

  • Reply HELP for assistance

  • Opting out of text messages does not affect your ability to receive services

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us at info@walkswiggleswags.com and we will delete it promptly.

10. AI and Automated Tools

We may use AI-assisted tools to support content creation, scheduling, and client communication drafting. All client-facing communications are reviewed by a member of our team before sending. We do not use fully automated systems to make decisions about service delivery, pricing, or account status without human review.

11. Your Rights

As a New Jersey resident, you have the following rights regarding your personal information:

  • Right to know — you may request a copy of the personal information we hold about you

  • Right to correct — you may request correction of inaccurate information

  • Right to delete — you may request deletion of your personal information, subject to legal retention requirements

  • Right to opt out — you may opt out of text message communications at any time by replying STOP

  • Right to non-discrimination — we will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us at info@walkswiggleswags.com or (973) 216-0720. We will respond within 30 days.

12. Security

We take reasonable steps to protect your personal information, including:

  • Using professional, security-certified platforms (Time to Pet, PetBizCRM, ADP) that maintain their own security standards

  • Limiting access to client information to team members who need it for service delivery

  • Using encrypted communications where available

  • Promptly addressing any suspected data security incidents

No method of data transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by New Jersey law.

13. Third-Party Links

Our website may contain links to third-party websites including Time to Pet's client portal. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify active clients by email or text. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

Questions about this Privacy Policy or your personal information:

Walks Wiggles & Wags
Morris & Somerset Counties, New Jersey
info@walkswiggleswags.com
(973) 216-0720